I never tire of telling the story when Priceline charged me $5.00 over the walk in rate for a hotel room… but it turns out this is not an isolated incident.
I was in need of a hotel room in New Jersey and used my phone app for “Frugal Hotel Finder” to get nearby choices. Expedia and Booking.com showed me a Best Western across the street for $99.00 a night, $113.00 with tax, for a king size bed non smoking. Both said there was “Only one room left”, which was odd, because I had driven past the place 30 minutes before and the lot was empty.
I used Expedia to book the room for the $113.00, but the app would not finish the process and confirm the reservation. So unsure of the status, I drove over and asked the desk clerk if she had a reservation for me from Expedia. She said she did not, but called Expedia to double check so I would not be charged twice if I bought the room directly at the desk. The price, she stated was “$85.00 per night, but I do not know what Expedia was charging”.
SO… Expedia added $14.00 to the room charge for the privilege of booking the room, putting my credit card info input through my cell phone, and then not actually booking the room. I have never seen their business plan, but somehow I think adding a fee to the existing hotel room rate and telling people it is an off price deal was one that would not get excite investors.
I am done with them.